Pros
Great work/life balance. Bankers hours are the best along with being off every federal holiday. Meeting new people and making a difference in their lives. The job allows you to be the difference between banks. You can choose to be the reason a customer stays with the bank.
Cons
Seller mentality. You don’t think you have to be a top tier sales man to work at a bank. That’s a lie. Regions cares more about sales than anything else. Of course you need to drive revenue, but forcing a sales conversation when someone is just trying to pay a bill is a bit much. Your job is very much like that of a call center. If there is not a customer in front of you, they want you on the phone. A minimum of 30 contacts is required. Not 30 calls, 30 contacts. If you didn’t talk to a person or left a voicemail, the call does not count. Also, the call lists are generated by the system. If you called someone and they didn’t answer, that person goes on your coworker’s list to be called the next day. Despite the continuous complaints from customers to stop calling, Regions pushes calls even more. Also, those calls are reaching out to current customers and trying to convince them that they need a line of credit, loan, or credit card. So, sales again. There is also a program that is not helpful, called a Greenprint. Greenprint is a questionnaire that a customer completes to get a clear picture of how they bank and sees if they could benefit from any “help” from Regions. These are required to be done with every customer that sits with you. It is meant to create an “aha” moment from the customer…. It never does. Half of the questions have nothing to do with why the customer is at the bank. There is a minimum requirement for how many of these you complete in a week. Supervisors come down hard when the requirements are not met. Regions cares more about the Greenprints you complete and the amount of calls pull you make more than they care about the customers you help and lives you change. Looking for a promotion? Well, they are going to look at the calls you make before they look at the actual work you do. It’s become so bad that employees are lying about how many calls they make and greenprints they complete. Management knows this but continues to report the numbers so they look better. It makes it look like the system works, but it does not. It’s broken and something new is needed.