Poor Training - Program Manager Right At School Employee Review

2.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance with split-shift

Cons

Management is stretched too thin. A month into the job and I still barely had any understanding of what I was supposed to be doing in my role because my area manager always had to be somewhere else and was never able to spend any time actually training me.

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Right At School Response
2mo
Hi there! This is Michelle from Right At School. Thank you for taking the time to share your experience with us. We’re glad to hear the split-shift schedule has worked well for your work-life balance. We know that can be a benefit for many team members. I’m sorry to hear that you’ve felt unsupported in your training. Getting our team properly trained and set up for success is very important to us. I completely understand how frustrating it must feel to be a month in and still have questions about your role. While Area Managers working one on one with our team members is important, we also have several other training methods and options beyond that to ensure a good understanding of the role and responsibilities. I would really appreciate the opportunity to chat with you about this and understand where those other options may not have been offered or worked for you so we can continue to learn, grow, and improve. My email is michelle.keene@rightatschool.com if you want to reach out for a quick chat. Thank you!

Explore other reviews about Right At School

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and clear training provided prior to start date.

Cons

Occasionally, minor communication errors would occur.

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Right At School Response
3w
Hello, this is Michelle from Right at School. Thank you so much for your kind words! We’re really glad to hear that the scheduling flexibility and training have been positives for you. Helping our team members feel confident and supported from day one is something we work hard to achieve. We also really appreciate your feedback regarding communication. Even small communication gaps can make a difference and we are always looking for ways to improve how we support our teams. If you ever have additional feedback to share, don’t hesitate to reach out to me at michelle.keene@rightatschool.com. Thank you!
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

* Opportunity to gain early childhood education experience.

Cons

* Poor hours with little flexibility. * Extremely high turnover due to inadequate training and lack of support. * Toxic, cliquey work environment. * Program managers and some shift leads were unsupportive and often made staff feel suffocated. * Educators received little meaningful support while being expected to manage chaotic programs. * Inconsistent quality of coworkers; some displayed unprofessional behavior around children. * Upper management was dishonest or unclear about payroll, expectations, and available support. * Low staff morale negatively affected parents’ perception of the company. * Frequent micromanagement instead of coaching or mentorship. * Communication from some managers was often condescending, aggressive, or focused only on mistakes. * Management rarely checked in to offer help, instead focusing on criticism. * Some leadership styles escalated children’s emotional situations rather than de-escalating them. * Certain managers appeared quick to assume children were acting maliciously instead of understanding the situation. * Overall culture left staff feeling undervalued, uncomfortable, and unsupported. * Lack of investment in employee development and long-term success. * Poor leadership contributed to burnout and made retention difficult. * There was an employee with a dangerous criminal record that went unnoticed by management for some time.

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