Root Inc.

Root Inc. reviews

The Root Problem - Customer Service Representative Root Inc. Employee Review

2.0

Aug 11, 2021

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No dress code, personal use of laptop, Mac positive environment, great snacks, Free parking Work from home

Cons

Decrease in benefits Cliques Difficult to advance Gossiping rampant Schedule Paid time off Management Lying to customers

Root Inc. Response

Hi, there. Ensuring that our teammates feel valued and supported each and every day is extremely important to us, and we're sorry to hear this wasn't your experience with us. We appreciate your feedback and time with us for over a year, and we'll be looking into this. Wishing you the best in the future.

Explore other reviews about Root Inc.

5.0

Apr 23, 2026

Sr customer experience representative

Recommend

CEO approval

Business Outlook

Pros

remote, anywhere in the world pays for license

Cons

no cons at the moment

Root Inc. Response

2mo

We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.

2.0

Jul 1, 2026

Sr. complex claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Remote tech company It was cool to have monthly meetings with the CEO . They kept you in the loop of what was going on

Cons

My manager was horrible . Instead of development and truly helping the team we felt as if he was just against us Pay was lower and work load was higher

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Root Inc. reviews Root Inc. Customer Service Representative reviews Root Inc. review

Root Inc.

The Root Problem - Customer Service Representative Root Inc. Employee Review

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