False positive support and work culture - ISA - Inside Sales Agent Root Inc. Employee Review

1.0
Mar 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Quick interview process. Free company equipment to work from home. Guise of supportive environment

Cons

Sub par training. Many zoom meetings and refresher trainings that could have been a memo. Too many systems to master. Supposed to be "cutting edge" - but 12 different programs to quote, bind, notate, communicate, research, find information, train..... ridiculous. Blindsided us all after hiring massively for 4 months solid - laid off 60% of the company on a random Thursday. removed access to our computers, couldn't clock in and then had a mandatory zoom meeting that was 30 seconds long to tell us it was over. Severance was delayed more than 20 days and they taxed it well over 30% , so one more way to kick us when we were down. Low inbound calls, not allowed to call outbound, not allowed to quote friends or family or prospect. Don't believe the astronomical commissions numbers they give you. They are definitely fake. They won't let you follow up with your leads and instead, if they call back in - it's OK for another agent to take your lead and make your sale you worked hard on, since we don't have internal extensions for a reason. Definitely cut throat, even though they deny it fiercely. Worst decision I ever made was leaving my independent agency for this company.

avatar
Root Inc. Response
4y
We appreciate your candid feedback and all you did for our customers during your time at Root. Wishing you all the best in the future.

Explore other reviews about Root Inc.

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Has been the best employee I've had throughout my career, and by far the best insurance company. They are transparent, they care about employees, and if you do your job there are opportunities for growth all over the place.

Cons

Can't think of a negative thing to say so far

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Root Inc. Response
2mo
We're delighted to hear how positive your experience has been at Root. Thanks for leaving a review.
1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully Work From Home. Unlimited PTO

Cons

Management was terrible. Awful communication. Favoritism.

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Root Inc. Response
1w
We appreciate your contributions to Root during your time with us and we wish you the best.
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