Pros
You start in Territory sales and that's where you should STAY! For a job based on cold calling, this was an awesome gig. I had gotten to a point where I actually enjoyed coming into work and that was due to an awesome management team, great team of co-workers, and sweet perks. I HATED cold calling but the training here is like no other and I began to master it to a point to where I had received Employee of the Month among other incentives. I'm not a talkative person so that was huge for me. Inside Territory: Many ways to earn money. Great relationship building (both internally and externally to the company). Fun atmosphere.
Cons
Inside Named: After you work your tail off for several months within Territory, SHI will trick you into a "promotion" where you work twice as hard and get paid LESS. You build accounts and strong relationships with customers for months and months in Territory, just to have them ripped away from you when you get said "promotion". Not only do you lose money by dropping strong accounts, but you have to be a jerk and call your customers (some of them considered friends) and tell them that they are going to be transferred out of your book. Here's a fun example: Got the "promotion" and immediately had new quotas to hit (the twice as much work part). Right away I hit the ground running and nailed a long phone interview with a close customer describing their entire 2017 initiative and data center refresh. I immediately received a hefty sale from the phone call, but my new incompetent manager forced me to drop the account before the sale went through and give it to someone back in territory. On top of losing cash in my pocket, I had to call the customer up and tell him, "thanks for an hour of your time yesterday and letting me in on your entire environment, here's your new rep...". The dude was furious. He had just got done telling me AND the manager (because she micro managed and listened in on the phone call) that he hated other resellers because they kept switching reps on him. He told me he's not buying from SHI this year. This was 1 case out of many during this "promotion". Went from excelling in Territory to starting from scratch in this "promotion". Last but not least, there are no career opportunities here unless sales is what you're passionate about. You can become a manager and that's the ceiling. Tiny marketing, finance, and other support role teams.