Pros
SHI does give employees a lot of responsibility and you will learn a lot there. The new facility is very nice and has a gym, cafe, and nurses office. Benefits are very good and they are pretty flexible with time off. If you get VERY lucky and get paired up with a good AE you might do alright for yourself. Great employees, most are very friendly and you can expect to make plenty friends. You are not expected to cold call (or not often anyway).
Cons
To reiterate what’s been said, the environment is very political and the salaries are not good. When you start you will want to work hard and give 110% but I can guarantee you that your hard work will go unnoticed. Your best bet is to be mediocre; don't kill yourself, but consider brown nosing. The extra sweat and stress will not be recognized, but feel free to find out for yourself. Management is completely out of touch. Not a single manager has any real IT knowledge; most people in sales do not either. Customers expect technical help and the sales people (mostly Lib. Art majors from Rutgers) are left on the hook. Management uses a "churn and burn" mentality and does not make any effort to retain good employees. Raises as extremely meager and the top performers do not get anything special (expect $1-2k in sales). Don't expect a holiday bonus ($100). A good place to start out... but don't plan to stay and DON'T make yourself crazy trying to go above and beyond. Expect to place 15-20 orders a day and send out around 15 quotes. You are truly just a number at SHI. Entering orders is somehow a huge pain in the neck... As with any sales job, it can be rather stressful and customers are often all too happy to string you up for a simple error. There are monthly sales numbers and you will be chastised if your numbers are low; something you often have no control over. Stress from work will find itself into your private life. God help you when you start having to deal with returns... the whole process is terribly mismanaged and a huge headache.
