Pros
In the last few years many have been hired into business operations to update outdated business practices and systems. Being government funded they've completed the arduous task of obtaining needed funding to overhaul their business systems. Those in bus ops motivated to make this change happen.
Cons
Unfortunately there is not substantive support from the top to enable bus ops to easily move from an old, heavily customized system to current best business practices. The culture there is so resistant to change, that without meaningful support from the top, part of the collateral damage includes a lack of willingness to give bus ops the authority to do their job. This in turn causes the turnover rate to be high at all levels. People in bus ops are willing to fight the good fight, but without substantive support from the top, I suspect the high turnover rate will continue.