Great Benefits - leadership is lacking in some departments - Patient Account Representative SSM Health Employee Review

4.0
May 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Compensation is fair and insurance benefits are excellent. Just revised and the PTO took a hit in lieu of the betterment of other areas. Leadership has great potential and the framework is their for a fantastic work-life balance culture.

Cons

I have said many times. Healthcare can not be run on a system of numbers and provide adequate quality care to patients. Southern Illinois needs to do some revising or revisit its leadership training for management. Selection should be fair and should not be based upon whether or not they "fit in with the rest of the management team." It should also not be based upon technical skills. Not everyone is capable of being a leader. I saw a lot of favoritism and a lack of leadership within individual departments. Supervisors were not always available, and much was diverted to team leads. Team leads were promoted based upon skill set and productivity. Most of them lacked people skills.

Explore other reviews about SSM Health

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good teamwork on some floors

Cons

Hard to get shifts sometimes

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SSM Health Response
1w
Thank you for your positive feedback! We appreciate your kind words. Your feedback helps us improve our processes. Have a great day!
3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Daily pay, holidays off, pto

Cons

Slow to change, low pay, no bonuses, not structured, high employee turnover

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SSM Health Response
1w
Thanks for reviewing your work experience at SSM Health. Your feedback is important. We are always looking for ways to improve and you are a valued part of this process. We appreciate you taking the time to share your advice and thoughts with us.
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