The culture within HR and TA has changed dramatically. - Talent Acquisition Safelite AutoGlass Employee Review

2.0
Oct 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Many teammates are genuinely dedicated and care deeply about the mission. Pay and benefits are competitive, and the company provides strong tools and systems. When leadership is present and supportive, the work can be meaningful and high-impact.

Cons

Senior & Executive Leadership engagement has become strictly performative. Attempts to connect with the team come across as symbolic rather than sincere, like 15 min "getting to know you" meetings scheduled months out that do little to build real relationships. It shouldn't be such a chore to have a connection with your skip level leader especially as the size of the team has dwindled so much. There are canceled 1 on 1s, no annual meetings for PLD. It's become completely siloed. Leadership is purely ego driven. Some leaders in particular are rarely around but still drive performance decisions, creating a disconnect that’s obvious to everyone but rarely acknowledged broadly. It's become a joke about how much PTO some leaders take and how disengaged they are. KPIs and metrics change constantly, and perception often outweighs actual results. It can feel less about performance and more about fitting a narrow leadership mold. Performance reviews and PIPs are used less for coaching and more for quietly managing people out in all areas of the business, sometimes those who were strong performers simply doing things differently. People are performance managed out and their positions planned to be backfilled or eliminated well before they're aware this is happening. Lots of retroactive case building which is terrible for morale. The rapid push toward automation and AI has replaced people faster than the organization can responsibly implement the technology. The rollouts are sloppy, training is minimal, and the extra work often falls to those left behind. The recent wave of changes has driven away some truly solid performers, people who were great for culture, collaboration, and stability. Those who didn’t fit the new mold have moved on, and honestly, it’s hard to blame them. There are NO opportunities for growth in PLD, Multiple positions and levels have been eliminated and there's no growth track in this space at all. There are almost no opportunities to cross train or get exposure to other functions, so you better love your role because you're staying in it for the long haul.

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Safelite AutoGlass Response
8mo
We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to your people business partner with a detailed statement so we can address your concerns.

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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