The company is great, the job, not so much - Customer Service Representative Safelite AutoGlass Employee Review

2.0
Jan 28, 2017
Recommend
CEO approval
Business Outlook

Pros

20 minute breaks, job coaches are there for you the best they can be, very accommodating company, pay is good, lots of overtime

Cons

Upset customers almost all the time because taking insurance claims means lots of upset people. It just wears you down after a while. Some companies aren't good about calling people back so they take it out on you. It's all understandable, but tough to take.

avatar
Safelite AutoGlass Response
9y
Thanks for taking the time to review us… our CSRs and techs are the heroes of our business bringing to life our Safelite Spirit even during challenging customer interactions.

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

avatar
Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

avatar
Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
See reviews by: Helpful|Rating|Date|All