Hard Pass - Customer Service Representative Safelite AutoGlass Employee Review

2.0
Mar 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Paid Training, Clean environment, Great breakroom

Cons

Favoritism, Discrimination, Low pay. They pulled a "bait-and-switch" on me. I had initially interviewed for a position with auto glass and when I started my training class was put in with the claims department. I started seeing inconsistencies with the dress code, mainly feeling very discriminatory. There was no tattoos, piercings, unnatural hair color, etc, however, the managers were allowed to have these. Up until the point I signed the paperwork, they were all very nice to me, afterward when I hit the floor, not so much so. After having twenty years experience in call center work, I was treated with disdain, and they couldn't be bothered to help unless we were performing by the book. If you were one minute late from a break or signing on, you got written up. Not a fun experience. The trainers are very nice until you hit the floor, then it is a completely different story. I'd pass on this. I was stressed out every day I came in. Not worth the hassle for the money. They are violating several ADA laws and do not make provisions for those that have disabilities or for those that choose to express themselves in any other flavor than vanilla. It's 2019 folks, get with the program. You are promoting stereotyping with catagorizing people as bad, which in my opinion is discrimination. No wonder there is such a high turn over rate. Very sad.

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Safelite AutoGlass Response
7y
Thanks for taking the time to share your story. This management behavior is not in line with our philosophy. We’re always looking to make improvements to our policies and how Safelite’s departments are managed, so we value your opinions. We encourage you to share your ideas with your People Business Partner or via the People Direct Helpline.

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

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Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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