Don't waste your time, this as company could care less if your grandmother is dying. - CSR-1 Safelite AutoGlass Employee Review

1.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Honestly, at this stage, there isn't any pros

Cons

As stated is 10's of reviews, the management is just SO P O O R. There's been times where I get written up for being barely a minute late while my job coach was gone for literal months. I was told several times, I can come in, work a few hours if I feel that bad and then just let your manager know that you need to leave and it won't count against you because you came in to work. It's a very different situation, actually. You have to call the call off line and your Entire Shift is Irrelevant AND you get written up. It's absolutely ridiculous that I cannot get out early by an hour because "we're too busy." When more than half the job coaches are at their desks on their phones! And if you're in glass referrals, they will keep adding more and more and MORE insurances companies to your roster without compensation, without being trained, and without even being told they're being added until the day of. Desks are absolutely disgusting, everyone gets sick every 2 weeks, the wipes that they say they have out, there's only about 2 or 3 cannisters about the floor. People keep getting hired and they STILL haven't gotten the new desks they promised 2 YEARS AGO. You're lucky to even find a seat at all throughout the day because they hire THAT many people. Maybe around 40 people a class every two weeks if us experienced CSR's are lucky?? People who walk around and do nothing are supposed to help do not care whatsoever. You just get stared at stupidly, and get a dumb answer. Benefits also? Are the absolute worst? I have to meet a 1500 deductible for medical when my meds together alone are around 1k. McDonald's has a better benefits plan that here! Overall, I'm really disappointed on how much I was lied to during my first two weeks. Any higher ups could care less about you and your well-being. Don't waste your time.

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

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Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

avatar
Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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