Avoid if you are experienced - Call Center Customer Service Representative Safelite AutoGlass Employee Review

1.0
Jun 2, 2020
Recommend
CEO approval
Business Outlook

Pros

During training they do an amazing job of deceiving you to the point of feeling like this is a good company to work for

Cons

Absolutely no caring about your mental and physical health from anyone in leadership positions Some management is embarrassingly inexperienced and ill suited for their positions When the current pandemic started, during the first few weeks they seemed to be sympathetic to what everyone was dealing with and now they do not care how things are negatively impacting our lives They do not enforce social distancing or mask wearing so those of us who are susceptible to Covid-19 are at risk everyday. Having a job during these times can be looked at as a positive, but the mental strain and potential health risks are not always worth it

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

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Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

avatar
Safelite AutoGlass Response
1w
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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