Safelite does not care about their technicians. They are constantly asking why morale is low or if there is anything they can do to “make our jobs better” but they never have any intent to do anything about it, unless you want your manager to bring in donuts one Friday a month, that’s the extent of their value for their employees. The pay structure is terrible. It’s so convoluted, based mostly off survey feedback, how many jobs you do a week, and a third score that has to do with warranties and casualty losses. You can easily miss out on hundreds of dollars a week for something that was completely out of your hands or control or was someone else fault entirely. I have missed out on a bonus because “the call center was rude”, because “the insurance was a pain to work with” because “this company won’t waive my deductible” and even because the people closing the shop on a Saturday completely forgot to invoice all my jobs before they closed. They claim it’s to insure quality, but it has absolutely nothing to do with that. On top of that, Safelite will make it a point to make sure they think of every conceivable way to blame the technicians for it no matter who was at fault. This job has been toxic to my mental health and I am here to say, the pay is absolutely not worth it. There is also no growth opportunities unless you are willing to be a technician for 15+ years.
