Trained monkey work! - Customer Service Representative Safelite AutoGlass Employee Review

3.0
Jul 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Excellent second job for many with no work to bring home. If you enjoy helping people and not working too hard, this could be the place for you. Hiring practices encourage diversity. Twenty-four hour shifts mean that flexible scheduling is possible.

Cons

Current practice is to hire as many people as possible rather than offer overtime or other incentives for current employees. This has cut many peoples' take home pay by thousands of dollars versus last year! Communication between the two buildings is sporadic at best, leaving Schrock Road often scrambling to figure out the latest changes. Equipment maintenance and upgrades are rare.

Explore other reviews about Safelite AutoGlass

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
5d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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