There’s definitely Pros& Cons - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

1.0
Sep 12, 2021
Recommend
CEO approval
Business Outlook

Pros

You get paid weekly, Safelite will work with school if you present an accredited school schedule. Calls are easy after you learn all the basics. This is a good job if you’re coming out of high school but if you’re 25+ and older (only use this as a second job-they barely switch you to full time)

Cons

-Part time only -Recruiters & Staff say you’re eligible for full-time after 6 months but unfortunately that is not the case. When you put through request for full time it will always get denied. (You can only get full time hours ONLY WHEN extra hours are offered) -High turnover due to management and LACK OF HOURS. -If you have serious bills to pay (Rent, Car, utilities etc) only use this job as a second job because you WILL struggle financially if this is your only job (since they only do part-time) -You will be lucky enough to see $300-$400 weekly net pay. -Work from home infrastructure is bad, they send you home with outdated equipment and if the I.T service desk cannot help the issue you will be required to call the call off line since you have to commute to the office to finish your shift. -The attendance policy states “occurrences will fall off after 60 days”, this is not true. Management always explains the policy incorrectly and before you know it you’re already close to a final warning. -This job is only good for a second job.

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Safelite AutoGlass Response
4y
Our goal is to provide a positive, engaging and inclusive experience. We take our workplace culture and values very seriously and will use your input to make it better.

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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