only a good job if you enjoy sales - Telephone Sales Representative Safelite AutoGlass Employee Review

2.0
Oct 8, 2010
Recommend
CEO approval
Business Outlook

Pros

steady work, good pay if your a good salesman. overtime opportunity

Cons

very micromanaged. you are told more of the bad you do than the good. there is no leeway for being even 1 minute late or calling off for sick purposes. they care about sales so you automatically get an occurrence for very little things. it seems like everyday the supervisor who you never really speak with or know only talks to you when he has another occurrence for you to sign. everything is based on a computer system, from time in/out to requesting days off. the computer system is not very good and very imprisonable. If your used to having interaction with your boss and fellow employees this is not a job for you. the calls are non stop and everything is by a script. if you dont read the script verbatim you get written up. the whole pay commission is a joke and is designed to take money away from you and give it to the big dogs. they computer system is flawed and designed to benefit the company in not paying you commission. they want you to make enough sales to keep money flowing in but not too much to get any money for yourself... they are constantly hiring because the turn over rate is huge. more than half of the training class i was hired in with have already quit and im about to that point myself... lastly, when you first get hired they bate you in telling you they hand out gas cards all the time and they are constantly giving away free stuff to employees. they also said the majority of the staff is making commission. all of that was pretty much a lie. remember these people are salesman and know how to draw you in. i have never seen one gas card or anything else passed out to any employees, even the ones who are doing really well. less than half of the team im on makes commission so that was also a lie. if you enjoy being a salesman you may really like this job, but if not then most likely you will be quitting in a couple months if you can afford it.

Explore other reviews about Safelite AutoGlass

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

avatar
Safelite AutoGlass Response
5d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

See reviews by: Helpful|Rating|Date|All