The expectations for this job is a bit unrealistic. This is definitely a high volume call center that REQUIRES you to sell windshield wipers or else you’ll get constant 1:1 coaching every week which can be daunting and pressuring to maintain. They don’t tell you that when they hire you. It’s as if your only job is get people schedule for glass repair/replacement, but it is so many “goals” designed to essentially take the place of your quota. Also, please be aware that full time at this company is considered 35 hours and you don’t get proper break times. If you’re part time (5 hrs/day) you break for ONE 15 min paid break and that’s it. If you’re full time (7 hrs/day), you break for TWO 15 min paid breaks. And if you log out “too many” times for restroom breaks or just to drink water cause it’s a high call volume day, they dock you.
