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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      Decent, but could be better - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      3.0
      Sep 28, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Headed in the right direction, but still some definite improvements needed.

      Cons

      Some of the policies are absolutely wild. If there is an issue with your internet service provider, it is counted against you. Half the time issues with their systems are counted against you too. Not good policy to measure stats on days when the phones aren’t working properly. Was recently deducted points on a call for clearing my throat without muting my mic. Tons of talk about wellness, but the policies don’t match up well, which makes it all talk and no action. Also, the obsession with wipers when many can’t afford their deductibles. Many stuck in schedules due to KPIs, cannot put in for schedule change or to learn more splits

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      Safelite AutoGlass Response
      2y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      Jun 28, 2026
      Auto glass technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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