Company had many "KPI"s (KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective). These changed constantly and ended up being like "Whack A Mole". You could NEVER get them all right and that was the idea. No one is allowed to be good enough. Between that and stressing the sale of Windshield Wipers above all else, the job became a joke. All the training focused on selling more wipers, not servicing customers. Got calls every day about how difficult it is to get a live person on the phone and how the company does not publish the real phone numbers for the shops. Between DEI and brainwashing about how great the company was, it was hard to work there. They stressed having empathy for customers and at the same time made it difficult for anyone to get the services they needed through the structured phone rules.
