Welcoming and Supportive - Customer Support Agent Scoot Education Employee Review

5.0
Dec 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Since day one at Scoot I have felt nothing but supported. The company culture provides a welcoming and positive environment. Each and every Scoot employee is patient, kind, and willing to go above and beyond in all they do. THEY CARE. While every single person is dedicated to their work, there is a very healthy work- life balance at Scoot. Everybody here knows that life happens, and is incredibly understanding and supportive. They celebrate victories together and work through the tough moments together, a true team mentality.

Cons

Navigating who to reach out to throughout the different departments of the company was a challenge, but you quickly learn that everybody is willing to guide you in the right direction.

Explore other reviews about Scoot Education

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible onboarding and hands on training, even in a hybrid role. Getting to meet the CEO and executive team right away makes the work feel personal and truly valued. Also there is clear communication from leadership and a team that truly cares about your success.

Cons

Like with any job, priorities shift quickly, but leadership is always very supportive and understanding.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Had fantastic teammates across the board on the Education Consultant team. They do a good job of hiring kind and hard-working people. - For the most part, they do a good job of respecting an 8-hour workday - Hybrid Schedule (2 days remote per week)

Cons

- Poor leadership: No transparency, a cult-like culture with lots of fake positivity. - You are doing essentially 5 or 6 different jobs in one (Customer Success / Account Management, Recruiting + Onboarding, Customer Service / Phone Support, Morning and Evening Dispatching, Managing Subs directly, including having negative feedback conversations, Payroll / Timesheet / Compliance management). - Siloed teams: if you're stuck with a bad / incompetent manager, you're on your own. - Micromanaging: There is almost no time in the day that isn't accounted for by management. As I left the company, they were beginning to monitor employees on a level that felt ridiculous and infantilizing

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