Serco Group - think carefully before joining - Worked At Group Level Serco Group Employee Review

2.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

The 'coal face’ people are fantastic; they are so passionate about what they do it makes it great to work with them. My line manager was the best manager I have ever had; unfortunately their manager was just an idiot in a position way too senior for their capabilities. This is the same with many senior managers within this organisation; promoted beyond capability due to the old boy network.

Cons

Salaries are lower than market rates; way over worked with it being expected to work 50+ hours per week as well as weekends when ever a senior manager says so. No thought from senior managers on the impact of this on staff. A culture of 'fear' is almost there; although I hesitate to use the word as many managers do hide this from the lower grade employees.

Explore other reviews about Serco Group

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct collaboration with US military, location on military facility, fair pay for work required, satisfaction with direct work, very veteran friendly

Cons

Senior management unaware of subordinates’ work, senior management lack of awareness of optics of their actions, difficulty working with corporate offices from customer located job sites

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