Q: What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (46) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

Question 1

Is Serco Group a good company to work for?

Accepted Answer

Serco Group has an overall rating of 3.2 out of 5, based on over 4,637 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern, Project Manager and Facilitator.

Question 2

Does Serco Group pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

Question 3

How satisfied are employees working at Serco Group?

Accepted Answer

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at Serco Group?

Accepted Answer

Customer Service Representative (200), Customer Service Advisor (76), Analyst (57), Customer Service (54), General Clerk II (50), Customer Service Agent (46), Manager (46), Project Manager (45), Team Leader (41), Housing Officer (32), Administrative Assistant (31), Customer Contact Officer (31), Prison Custody Officer (30), Lifeguard (28), Customer Service Officer (24)

Question 5

What are the pros of working at Serco Group according to real employee reviews?

Accepted Answer

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 238 reviews)); "Pays well and benefits are good" ((in 174 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "I have had very great teams to work with and I have had very bad teams to work with." ((in 82 reviews)); "good pay and work from home" ((in 78 reviews))

Question 6

What are the cons of working at Serco Group according to real employee reviews?

Accepted Answer

"I had tons to say: " poor management " " Management are all Liar "" ((in 268 reviews)); "Low pay but reasonable because of the responisibilities" ((in 246 reviews)); "Poor training and delevlopment oppurtunites." ((in 83 reviews)); "Managers bad attitudes makes you deflated" ((in 80 reviews)); "Long hours and hard to get in contact with above people" ((in 59 reviews))

Question 7

What are employees saying about Serco Group layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

Question 8

What are the top reviewed Serco Group locations?

Accepted Answer

Washington, Herndon, Reston, Wentzville, Rogers, Lawton, Harrisonburg, San Diego, London, Fairfax, Colorado Springs, Arlington, Norfolk, Virginia Beach, San Antonio, Portsmouth, Chesapeake, Euclid, Columbia, Fargo, Clintwood, Alexandria, Lees Summit, Saint Louis, Oklahoma City, Campbellsville, Dayton, Jacksonville, Richmond, Houston

Serco Group

Serco don't "build trust and respect" and they "don't deliver on their promises" - Business Development Director Serco Group Employee Review

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