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Serenity Healthcare

Engaged Employer

DO NOT WORK HERE! - Patient Care Coordinator Serenity Healthcare Employee Review

1.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The health insurance is pretty good and they would give us free food on Friday’s.

Cons

This is by far the WORST company I have ever worked for. The owners are just money hungry and they do not care about their employees or patients. They start you off at $16.50/hr and make it seem like it’s super easy to be promoted, but it’s not. They have unrealistic stats they want you to hit. It’s very sales driven. As a PCC, all they care about is you getting new patients to come in, but then try to make it seem like they’re “saving lives”. They also make you push TMS and Ketamine treatment on every call. The providers work 12hr shifts that are packed with patients the entire day. No time for a break or to do admin type work. Plus how will they remember who their patients are if they are seeing 24+ people every single day?! When the ice storm in TX happened in Jan 2026 the owners offered an incentive to those who were willing to risk their lives and come into work when weather channels, DOT, and government were saying DO NOT drive. It was pure ice out. They in return punished those who did not want to risk their lives by giving them attendance points and then said we could not use PTO time to cover the hours. They refused to reverse the attendance points when only 3 people actually made it in. They also did a mass firing with zero warnings or write ups to 10+ people because they were “cleaning house”. if someone fills out a request online the auto dialer will call them literally FOUR times a DAY. Every single day! So many people have them blocked. The turnover rate is crazy there too! They do not care about you, your mental health, or their patients. Stay far away from this place! Oh, and they do not offer Maternity Leave and they don’t pay out for unused PTO when you leave.

Explore other reviews about Serenity Healthcare

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, nice people, worklife balance, benefits

Cons

Workload can be heavy at times

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent company to work for professionals offering standard of care treatment for mental health in our community. Transcranial magnetic stimulation offers an opportunity for every patient to be able to take their life back, and to allow for growth and development through goal setting and neuroplastic One of the great benefits of working for serenity mental health centers is the opportunity to learn through attending transcranial magnetic stimulation conferences with the serenity mental health team. Most recent as of a few weeks ago was in Nashville TN where We were able to not only stay up to date with most recent advances in TMS but also to cultivate, grow and develop team building experiences with the entire serenity team. This included not only conferences and seminars but also The privilege of staying at high luxury resorts, while enjoying elegant dining. I am grateful for the opportunity to provide mental health care in our community and I am humbled to be able to help others take their life back And to find happiness again when doing transcranial magnetic stimulation.

Cons

Excellent time management and support staff for providers allowing each provider the resources, support, education and team building opportunities that continue to improve through excellence in the workplace environment.

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