Okay company - Casualty Adjuster Shelter Insurance Employee Review

3.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits & pension. Ability to move around to different departments.

Cons

Claims adjusters are stretched far too thin and given far too large of work load. Properly staffing branches & departments for employees to do their jobs to the best of their ability within 40 hours is far from a priority

avatar
Shelter Insurance Response
3y
Thank you for taking the time to leave a review. We place a great deal of responsibility on our adjusters whom we consider claims professionals. We value the work you do in this very important role providing outstanding customer service. We appreciate your review and will share your comments.

Explore other reviews about Shelter Insurance

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Company tends to always do the right thing for the consumer and its employees. Tends to rank high in customer satisfaction studies

Cons

Have to sell on value instead of pricing because it will never be the cheapest.

avatar
Shelter Insurance Response
3d
Thank you for sharing your feedback. We're glad to hear you value our commitment to doing the right thing for both our customers and employees, as well as our strong customer satisfaction ratings. We appreciate you taking the time to recognize these strengths and share your perspective.
2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team members, some of the kindest, smartest and most resourceful people I've ever met. There are people at this company that have worked here for decades, the amount of company/business knowledge you can pull from this is absolutely beautiful/inspiring.

Cons

I’ve always disliked when companies describe themselves as “like a family,” but for a long time that actually felt accurate here until about a year ago. Since then, the culture has noticeably deteriorated. The environment has become increasingly corporate, cold, and transactional. Employees, including long-tenured staff, are treated as interchangeable resources rather than experienced contributors. There is an unspoken expectation of consistently working beyond 40 hours, with weekend availability treated as normal rather than exceptional. The return-to-office mandate was handled in a rigid and dismissive way. Employees who were barely outside commuting thresholds were given no flexibility or meaningful consideration. At the same time, there appeared to be a growing cultural preference against remote workers, despite clear evidence that remote employees were still delivering strong results. In contrast, relocating to the office was quietly rewarded with promotions, raising legitimate concerns about fairness and consistency in advancement. Work is frequently assigned without regard for existing workload or operational reality. Teams are overloaded with competing priorities, leading to confusion, duplicated effort, and avoidable system instability. New tools and processes are often introduced before older ones are fully stabilized, resulting in constant disruption rather than improvement. Overall, the company has shifted from a collaborative and people-focused culture to one that feels reactive, poorly coordinated, and increasingly indifferent to employee experience.

avatar
Shelter Insurance Response
2mo
Thank you for sharing such a thoughtful and candid reflection on your five years with us. We’re glad you found a strong community here, but it’s disheartening to hear that our culture has recently felt cold and transactional. Your feedback on workload, the return-to-office transition, and the need for better work-life balance is invaluable. We are committed to ensuring our long-tenured experts feel valued as people, not just resources. If you have any concerns, or would like to discuss further, please don't hesitate to contact our People Resources Team.
See reviews by: Helpful|Rating|Date|All