Great employees, terrible management! - Senior Customer Service Representative ShipMonk Employee Review

1.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Employees are helpful and welcoming, free food/coffee, gym, arcade, benefits, and the company is growing.

Cons

The whole customer service management is terrible. No structured training for new hires, therefore nobody knows their roles, high stress, overworked for little pay, and a high employee turnover.

Explore other reviews about ShipMonk

5.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Very smart people you can work with, nice colleagues, interesting projects available

Cons

Fast pace, a lot of changes

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some genuinely great people at shipmonk

Cons

1. The great people are looking to leave 2. Extremely inexperienced leadership from the top down 3. Shady practices in recruiting to include what they call back door reference checks 4. The company is fire crazy, they are constantly firing people and run an avg of 8 confidential job postings at time for people they want to fire. 5. Most salaried people are working 70+ hours per week and still told they are not doing enough. Shipmonk is a B player in their industry that only want to hire A players while providing C level pay.

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