STAY AWAY : Negative reviews are correct - Client Experience Representative ShipMonk Employee Review

1.0
Nov 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Some of my co workers are some of the best human beings I’ve ever met , both professionally and personally . They all have a high bar of delivering excellence.

Cons

Honestly I’m not sure where to begin . The Pay is very low in comparison to similar roles for the same job that we do . They will ask you to take more work on top of the mountain load you already have, and expect you to get it all done . If not you will get written up or placed on a PIP. No one in the company has survived a PIP. Not one. Management team uses the people below them to be able to help them get their own job done . No credit is ever given and they do NOT promote within . They will also lie to you and dangle a cherry in front of your face to get you to stay longer, none of it is ever true and they have lost amazing talented people on this fact alone . They are more focused on petty things like creating a seating chart when it was not necessary instead of focusing how we may better serve our clients and boost team morale . No one ever knows what’s going on , I mean this truly . If there is a change or an update management team will look like a cast member from the show LOST. I use to love this company but the new management team and new changes that aren’t even on the employee manual or your own contract have changed the company within and chased qualified people away . I must also add that we cannot voice any of these concerns during meetings or to HR. You will find yourself to be mysteriously written up. I’m happy I was able to find a job that truly appreciated my talents because this place has gone downhill .

Explore other reviews about ShipMonk

5.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Very smart people you can work with, nice colleagues, interesting projects available

Cons

Fast pace, a lot of changes

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience in leading team and collaborating with different departments to achieve KPI metric goals.

Cons

Disorganized in several different aspects of the warehouse.

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