Toxic leadership has dismantled a once great team - Coordinator ShipMonk Employee Review

2.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Strong team culture that had been built over the years 2. Fast-moving environment with exposure to complex logistics operations 3. Some incredibly talented and supportive peers who made the work rewarding

Cons

1. The leadership shift in the past year severely disrupted team dynamics 2. Several experienced members were let go, leaving others fearing they could be next. While I left, it felt heavy and somewhat forced 3. Under the new leader, communication is cold, reactive, and lacking empathy. It's a pain to voice out, and recognition is rare unless you are within his small preferred group 4. Workload has ballooned, with priorities constantly shifting and little to no clarity on direction 5. Daily and monthly reporting and unrealistic demands have turned the team into an execution arm rather than a strategic function 6. The culture has eroded. People speak less, trust less, and worry more about missteps than doing great work 7. The team has evolved into something unrecognizable where roles have drifted so far from original scope that many feel unfit for what they were hired to do 8. Contributions are overlooked, while credit is funneled upward 9. Psychological safety has been replaced with fear of being next one out the door

Explore other reviews about ShipMonk

5.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Very smart people you can work with, nice colleagues, interesting projects available

Cons

Fast pace, a lot of changes

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience in leading team and collaborating with different departments to achieve KPI metric goals.

Cons

Disorganized in several different aspects of the warehouse.

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