4.0
Jul 20, 2026
Current employee, more than 10 years
Buffalo, NY
Recommend
CEO approval
Business Outlook
Pros
Nice people. Supportive. Try to work with you as much as they can.
Cons
Obsessed with robots and their ability to judge whether a call is negative, positive, or neutral. Uses that as a standard to judge employee performance. Unfair and biased in that respect. I feel like a YouTuber in the worst way. Not the glitz or the glamour. Just the annoyance, frustration, and disappointment. As I am subject to the algorithm just as they are. They just call him SAM.