Supportive team but unfair performance evaluations - Tech Support Representative Spectrum Employee Review

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people. Supportive. Try to work with you as much as they can.

Cons

Obsessed with robots and their ability to judge whether a call is negative, positive, or neutral. Uses that as a standard to judge employee performance. Unfair and biased in that respect. I feel like a YouTuber in the worst way. Not the glitz or the glamour. Just the annoyance, frustration, and disappointment. As I am subject to the algorithm just as they are. They just call him SAM.

Explore other reviews about Spectrum

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good pay, and commission on top of that!!! What more do you want in a sales role!

Cons

Sales is not for everyone, but it is for me!!!

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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