Good company and product - Customer Success Manager Splunk Employee Review

- Excellent work life balance and competitive compensation. - Strong benefits and talented, supportive colleagues. - Industry leading technology with an established brand. - Opportunity to work with large enterprise customers and travel when needed.

- Since the Cisco acquisition, leadership quality and sales execution have noticeably declined. The culture has shifted from customer success to excessive focus on spreadsheets, dashboards, and internal metrics. - Internal politics and favoritism have become increasingly apparent, creating inconsistent opportunities across territories and reps. - The Splunk / Cisco integration remains fragmented. Sales motions, product positioning, and incentives are not aligned, making it difficult to execute effectively. - Cisco sellers are still not consistently incentivized to sell Splunk, creating unnecessary friction between teams. - Lack of experienced SE resources makes running successful PoCs difficult and slows sales cycles. - Account Executives are increasingly treated like overlays rather than owners of their business. - Product innovation has slowed, with a greater emphasis on packaging and licensing changes instead of meaningful platform improvements, while competitors like CrowdStrike and Palo Alto Networks continue to execute aggressively.

Great team and culture dynamic across multiple departments

Team reductions and restructuring caused a lot of confusion