Avoid this company - Support Manager Storable Employee Review

1.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work is convenient which is nice

Cons

Director of Support is disingenuous, duplicitous, and wholly uninspiring. Completely incapable of human connection and giving honest feedback. He's currently heading a project to replace all human support employees with AI. Offers no real leadership to the company and cares nothing about the people under him.

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Storable Response
1y
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with leadership did not align with our values. At Storable, we’re deeply committed to creating an environment where people feel heard, valued, and supported. That includes embracing honest feedback, investing in our teams, and continuously improving how we lead and communicate. While we can’t speak to individual experiences in a public forum, we take these concerns seriously and will reflect on them as part of our ongoing efforts to foster a culture of transparency and trust. Regarding the use of AI in support: our goal is not to replace people, but to enhance their ability to do meaningful, impactful work by removing repetitive tasks and creating more space for high-touch customer engagement. We believe people are, and will always be, at the heart of our support model. We appreciate your advice and will continue working to ensure our leadership reflects the values we stand for: trust, collaboration, and a wholehearted focus on people.

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5.0
Dec 15, 2025
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Business Outlook

Pros

Leading products in the space and strong leadership in Sales, Marketing and Product.

Cons

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2.0
Apr 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong onboarding experience and initial support from leadership Clear expectations and alignment during the first few months Positive, collaborative team environment early on Opportunity to learn and grow in a fast-paced environment Supportive culture prior to leadership changes

Cons

Significant decline in overall team experience after leadership transition Director stepped into the role without direct experience in the function, leading to gaps in effective management Leadership initially presented as supportive, but this did not reflect long-term behavior or management style Constant and frequent changes to priorities, expectations, and processes, creating instability and lack of structure Efforts to remain adaptable, positive, and supportive during ongoing changes felt taken advantage of rather than recognized Inconsistent and contradictory feedback — verbal feedback was consistently positive, while written documentation did not align Lack of clarity around performance expectations, making it difficult to understand what success looked like Noticeable shift in management behavior and communication over time, particularly toward the end of tenure Concerns around being managed out rather than being supported or developed Attempt to initiate a Performance Improvement Plan (PIP) that broadly covered the entire scope of responsibilities, rather than specific, actionable areas for improvement Misalignment between day-to-day performance feedback and formal performance concerns raised Perceived favoritism toward newer team members, specifically white male employees Observed comments and behaviors that felt culturally insensitive, particularly in reference to offshore (India-based) team members, creating concerns around inclusivity and respect Overall lack of transparency, consistency, and equitable treatment in performance management

4
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