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Suburban Automotive Services

Engaged Employer

Leadership are all friends and make sure you know you're expendable. - Customer Service Representative (CSR) Suburban Automotive Services Employee Review

1.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Other CSRs, warehouse/inventory team, TSMs/RSMs, and some customers made the job tolerable. Weekly pay.

Cons

Favoritism was played by executives, Executives and directors were all married to or best friends with each other so any complaints about treatment were disregarded. Pay does not match that for the responsibilities that were assigned and asks for compensation for extra tasks was laughed off by anyone above supervisor. Employer also states that it is against policy to discuss earnings, which is against the National Labor Relations Act. Company openly favorited CSRs over others and offered extra pay and benefits to someone trying to leave but would not offer anything for the employees that were dedicated to the company and were held in higher regards by other leaders and more importantly, the customers. No work-life balance. The ability to replace you at a moments notice is often spoken about. A lot of talk behind your back from senior leadership.

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Suburban Automotive Services Response
2y
One of our core values is to build trusting relationships. We are sorry that we were not able to do so in your case. The success and safety of each team member remains a top priority for our organization. We will continue to reward top performers and to support those that may need additional help or training to achieve results. We value excellence and hold each other accountable at all levels - your comments reflect a different experience and by sharing that experience it provides us an opportunity to improve.

Explore other reviews about Suburban Automotive Services

5.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Awesome Leadership and training to preform great and make high commissions

Cons

Aside from growing your territory not a ton of opportunity for promotion

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Suburban Automotive Services Response
6mo
Thank you for your review and for sharing your feedback! We understand career growth is important, and we’re always looking for ways to continue supporting development and advancement across our organization. We encourage open conversations with leaders about career goals and opportunities, so we appreciate you sharing your perspective with us.
3.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Company is flexible if needed

Cons

There is not a lot of room for growth

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Suburban Automotive Services Response
1y
Thank you for the review. We strive to be an organization where all team members can grow their careers, so your feedback is appreciated. We're continuing to evaluate the potential career paths for roles throughout the company, so please speak with your manager to discuss what could be a good fit for you. If you have any other feedback about your experience, feel free to share it with us at https://www.app.faceup.com/en-us/c/69lorfkx.
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