I still have nightmares about this job. :( - Sales Associate Sunglass Hut Employee Review

2.0
Sep 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Lots of training and support for your knowledgebase, great benefits (I got $500/year at any Luxottica brand company for a pair of glasses, whether sun, prescription, or both), awesome discounts, lots of self guided learning and running the store. There is some oversight but there was no micromanagement. Although you only get commission or bonuses if you make sales goals, you are not punished with fewer hours for not making them. I liked the check out system; it made sense and the management of receipts and deposit was simple.

Cons

You are PERSONALLY RESPONSIBLE for shrink at your store. I worked in a single coverage store (ie, there was never more than one person working at any given time) with a door on one side and a door on the other side. If you weren't hawk-watching the whole store during busy times, someone could walk in, walk across the floor, snatch something and walk out without your noticing. You were held responsible for the loss of those items, even though you had to follow strict protocol regarding if someone stole something. I once had two fairly large families come through in an organized sting on the store; one family distracted me in a way that I could not avoid without giving poor customer service, and the other family stole $2,000 worth of glasses. I was required to first call the DM to get permission to call the police, and I was not allowed to close the store to handle the situation (or the fact that I was completely shaken up.) We were also encouraged to never use the bathroom, because it required we close the store for the 35 seconds (or however long) it took. You have to count every single sunglass in the store in the morning and in the evening, even if zero people come through the door. But you're not allowed to be involved in counting when customers are inside. Additionally, I was reprimanded once because I took an hour to do the count when I kept coming up with wrong numbers, even though I was told I was not allowed to leave unless every pair of glasses was accounted for.

Explore other reviews about Sunglass Hut

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

good pass time to earn money on the side

Cons

loads of online learning materials and lectures you need to consistently watch and do quizzes on

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Getting 1% of your sales commission every month + base play + bonuses depending on how well the store does adds up a lot. When I worked here, I was one of the best sellers in my district and my store was 14/21 in our district - which led to me making roughly $21-$23 an hour once you added everything up and divided by the amount of time that I worked. Stocking and pushing stuff to the floor is cartoonishly easy considering how small the sunglasses and that packaging actually is. AP is super easy because there's not that much ground to cover. The biggest thing is that this job basically lives and dies by how good of a seller you are and how much of a people person you are. 80% of this job is just about making sales and hitting company quotas and the other 20% is visual merchandising, operational management, making schedules, etc.

Cons

In my district, the district manager kept badgering us about our numbers and moving goal post for us even when we were off the clock and getting in touch with him was nearly impossible. They're also really nitpicky when it comes to how you allocate hours and how you schedule people - even when the store is already meeting company goals. There's also just a lot of straight up favoritism in upper upper management and a lot of nonsense decisions the DM just made because of "vibes" and nothing else. They pushed a lot of unrealistic goals for stores on super short notice and they came up with a lot of ideas that were just kinda trash - while forcing us to swallow it and to try to make it work.

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