Great company but at the cost of your sanity - Store Manager Sunglass Hut Employee Review

3.0
Jun 23, 2024
Recommend
CEO approval
Business Outlook

Pros

* Great discounts on Luxury sunglasses (including annual eyewear certificates and earning free pairs + contests for luxury products). * Lots of e-learning content to develop great product knowledge * Easy to get promoted if you're a hard worker * An easier type of retail job

Cons

* Lack of follow-up development once you're on the path to management (performance reviews are very generic with no individual development plan to support how you can improve in the next year). * Expected to stand for 8+ hours a day, no sitting/leaning, etc. No cell-phones. * Managers are forced to live their lives based on associates, if your team calls out you rarely have staffing to call in people and are expected to cover that shift if you cannot find someone to fill it. Your 8 hour days can turn into 8-12 hrs very quick in some locations. * Managers are the only full-time staff, everyone else is casual part time (0-19 hrs) and you only get one spot per store for a part-timer (up to 30 hrs). * Majority of stores get between 80-84 hours to staff for an entire week which means you are alone 90% of the time except weekends * In department store or host environments like Macys or Cabela's there is zero way to secure the store to take breaks, product is always out and the host stores management will not help you take a 30 or even a quick bathroom break. So you risk having large thefts with product that is avg $250-600. * Company resets expectations half way into the year after changing them in Q1. We have over 20 sheets of paper to fill out each week and nobody from upper management reads it. It just goes in a box and there is no follow-up.

Explore other reviews about Sunglass Hut

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

good pass time to earn money on the side

Cons

loads of online learning materials and lectures you need to consistently watch and do quizzes on

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Getting 1% of your sales commission every month + base play + bonuses depending on how well the store does adds up a lot. When I worked here, I was one of the best sellers in my district and my store was 14/21 in our district - which led to me making roughly $21-$23 an hour once you added everything up and divided by the amount of time that I worked. Stocking and pushing stuff to the floor is cartoonishly easy considering how small the sunglasses and that packaging actually is. AP is super easy because there's not that much ground to cover. The biggest thing is that this job basically lives and dies by how good of a seller you are and how much of a people person you are. 80% of this job is just about making sales and hitting company quotas and the other 20% is visual merchandising, operational management, making schedules, etc.

Cons

In my district, the district manager kept badgering us about our numbers and moving goal post for us even when we were off the clock and getting in touch with him was nearly impossible. They're also really nitpicky when it comes to how you allocate hours and how you schedule people - even when the store is already meeting company goals. There's also just a lot of straight up favoritism in upper upper management and a lot of nonsense decisions the DM just made because of "vibes" and nothing else. They pushed a lot of unrealistic goals for stores on super short notice and they came up with a lot of ideas that were just kinda trash - while forcing us to swallow it and to try to make it work.

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