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      TP

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      TP reviews

      Call centre Agent - Inbound Customer Service Agent TP Employee Review

      5.0
      Jun 5, 2016
      Inbound customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The recruitment is fair,often a chance will be given to you, you will be met at the destination airport (and 'cared for' from then on).Its perfect for the vast majority who don't have too much confidence once they left they home town or home land.You will receive a flat and a room and be told fairly to 'respect others' in the flat...ie not too much noise after 22.30, no dishes left in the kitchen sink for days.Then your training will begin, you need not be worried (although you are under some sort of benevolent (not nefarious) assessment). Just pay attention , doing your best each day.Your colleagues will come from various countries and often little local details about sights, beaches and bars are shared around.I think TP are one of the best in this outsourcing field and you do not get the feeling that you are in a cheap, nasty tyrannical company. On the contrary that give you time and if you fall short they will merely view you need more training or ultimately another project !

      Cons

      Sometimes the catering wasn't the best,leaving an unsettled stomach (or bowels). Some managers and only a few supervisors are a bit difficult to deal with. The aspects of the work in another language can be challenging, especially if you have responsibility and there are consequences to a 'misunderstanding'. Finishing late can be a hassle as Lisbon buses tend to wanna have bedtime after 21.00?So how to get home?

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      TP Response
      10y
      Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

      Explore other reviews about TP

      5.0
      Jun 18, 2026
      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

      Cons

      this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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