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TP

Engaged Employer

TP reviews

4.4

89% would recommend to a friend

(75,082 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

TP has an employee rating of 4.4 out of 5 stars, based on 75,082 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

75K reviews
4.0
Jul 22, 2026

Supportive Team Environment with Opportunities for Growth

Customer service representative (csr) remote
Recommend
CEO approval
Business Outlook

Pros

Teleperformance provides comprehensive training and ongoing support to help employees succeed. Team Leaders are approachable, coworkers are collaborative, and there are opportunities to develop customer service, problem-solving, and technical skills. The work environment encourages continuous learning, and remote work offers flexibility for many employees.

Cons

Performance metrics can be demanding particularly during peak season. Call volumes may become very high, and balancing quality, efficiency, and customer satisfaction can sometimes be stressful. Work-life balance may also be challenging during busy periods. Lastly, if a client is dissatisfied with the product that dissatisfaction can affect your promoter scoring on a survey, Basically his/her dissatisfaction for a product (not you) will cause you to receive a low scoring on a survey.

avatar
TP Response
5d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
1.0
Mar 13, 2023

Please spare yourself.

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The customers are friendly. Some of the trainers are very nice, helpful, and flexible.

Cons

Everything. you’ll have to work MANDATORY overtime, if you miss a day you’ll have to make up the hours that SAME week. You can’t request any days off until the month of, and you don’t know whether or not they’ll be approved so forget making vacation plans in advanced. Disabled? Wonderful! Teleperformance superiors will make you feel extremely unwanted. Need accommodations? Don’t count on it. My request was ignored a few times. I had a medical episode and no more break time left since they denied my request and was stuck on the phones with the members throughout. Think it’ll be more lenient if you work from home? Oh absolutely not. They care about you even less if you’re not in office. You will inevitably have to sit in front of your computer from 42-45 hours just to avoid being fired, your pay will be subpar, if you need insurance through your job that’s 300$ taken out of your paycheck, little to no benefits whatsoever. a truly miserable experience

avatar
TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
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Glassdoor has 101,195 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.