Soul-crushing job - Mac + TP Employee Review

1.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Pays on time, some benefits, work from home

Cons

Abusive trainers and “management”, the way your calls are judged makes customers hate you and dislike Apple, high stress job where everyone above you lies and lies and avoids questions or problems, constant technology issues (on their end), logging system is ridiculous to use (not what you think of when you think of working for Apple, training is just an overwhelming amount of often useless information and the trainers will waste your time talking about themselves and promoting Teleperformance, everyone is stressed and competitive and there is very little help in the chats, you get points knocked for escalating to Tier 2 (you get points knocked for everything, so the outcome of the call or whether the customer was happy is NOT what you’re actually judged on no matter how many times they say it is)... don’t work here if you have other options. Find ANY other options if you can. I don’t know if working for another company on an Apple account is as bad, but my experience was that this is not a place where anyone who wants actual training to do a good job for the customers and Apple would stay.

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TP Response
7y
Your concern is very alarming and we would like to have you share this with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can further investigate. Thank you.

Explore other reviews about TP

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

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TP Response
15h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
1d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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