Terrible - Inbound Customer Service Representative TP Employee Review

1.0
Jul 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Honestly, I didn't have any positive experiences with the company, but I loved my supervisors that I did have. They were very helpful when it came to improvement and growth, but they were very rare compared to other supervisors who only looked out for themselves and were willing to throw their representatives under the bus.

Cons

Very selfish superiors. Very unprofessional from the attire that the workers wore and their actions on and off the phone. I literally watched someone intentionally anger a customer so she could get off the phone. They will hire ANYBODY to do a horrible job at customer service and keep them.

avatar
TP Response
7y
We are sorry to find out about your experience here in TP. Rest assured that your advice will be taken into consideration since we always aim to improve our work environment here to make work better for our employees. All the best,

Explore other reviews about TP

5.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

avatar
TP Response
7h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

avatar
TP Response
1d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
See reviews by: Helpful|Rating|Date|All