Consistent pay shortages - Customer Service Advisor TP Employee Review

2.0
Nov 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Work From Home, team-like atmosphere, co-worker and leader support

Cons

I am consistently shorted on my pay. The "system" logs me out seemingly at random times, and other times it's as regular as clockwork: I am clocked out and sent action forms for supposedly leaving work early. You can submit to your supervisor the missing time, and hope it gets added back in. Sometimes it does, others not. I have had my pay shorted by this company more than any other company I have ever worked for. All the pay shortages in my lifetime are not to be compared with the blatant ripping off that Teleperformance has done. One or two instances of a pay shortage is all it has taken for other companies to get it right, and the shortages stop happening. In training at Teleperformance, my class was warned to keep an eye on our time, as it was known to be wrong. The supervisors can only do so much, this is an issue that needs to be addressed.

Explore other reviews about TP

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.

Cons

I don’t really have anything bad to say about TP

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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