Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TP

      Engaged Employer

      TP reviews

      Honestly it's great! - Retention Agent TP Employee Review

      5.0
      Oct 11, 2015
      Retention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity, no favoritism. If you have good stats you get promoted. Pretty simple honestly just perform and you move up. Im with the ATT site and training is very thorough to a point. Good starting pay with amazing bonus opportunity. $11 hour with unlimited overtime and good bonus if you have the right stats. Fun friendly environment. You are literally making bank just being nice to people on the phone! Highly recommend you start before there are no more open spots left. Ogden Site

      Cons

      When you first start taking calls its almost as if your thrown into the ocean to see if you will sink or swim. Which can be slightly overwhelming at first but after about a week you're fine. Security is slightly extreme, security guards at both doors no pen/paper so you can't take notes which is a good/bad thing because it prevents fraud but if you want to write down important notes you can't. No phones which is fine with me. Not too many negative things.

      avatar
      TP Response
      9y
      Thank you for the kind words. We always make sure to provide a fun and positive environment for our employees while being rewarded with the proper incentives and great opportunities for career growth. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

      Explore other reviews about TP

      5.0
      Jul 8, 2026
      Vp client operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership with excellent communication.

      Cons

      Workload can become stressful from time to time but a true team environment means there is always help available.

      3.0
      Jul 9, 2026
      Customer service agent/social media moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

      Cons

      Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

      See reviews by: Helpful|Rating|Date|All
      Related searches: TP jobs | TP salaries | TP benefits | TP interviews | TP conversations
      TP reviewsTP Retention Agent reviewsTP review