Pros
Easy to advance to higher positions, Easy hiring process. The trainer is awesome, lots of diversity.
Cons
They will hire absolutely anyone which causes a terrible work environment. I was working with a lot of kids straight out of high school with no work ethic and people who just don't need to be working in customer service. I would walk down the hallway and get filthy stares from women I didn't even know, one of the managers would walk around with his pants hanging off his behind. They play music on the call floor which is actually nice, but I felt uncomfortable one day talking to a senior citizen woman about her phone bill while I'm in love with Coco! blasted in the background. Maybe save the turn up music for the break room? For lack of better terms, this place was ghetto as all get out and no I'm not racist. I'm black myself.... but I know better. They have very strict security policies due to something that happened in a Teleperformance office in the PHILIPPINES, has nothing to do with us over here on the other side of the pond. Lol! For example, you can have NOTHING on your desk, no pens/paper, nothing. For fear that you might try and write down a customer's personal information. You can only drink clear beverages out of a see through container and you can have individually wrapped hard candies in clear wrappers. Security wands you down before you're allowed back into the class rooms (training) or onto the call floor. They also have a very strict attendance policy.
