Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      TTEC reviews

      Poor employee treatment - Customer Service Agent TTEC Employee Review

      1.0
      Sep 20, 2025
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Shifts were good and salary was decent

      Cons

      Management is very inexperienced and treats employees very poorly. They use fear tactics, such as constant threats. I was working for the German market, and our team leader didn't even speak German and didn't even know the project. Employees are always threatened and under attack. Team leaders send e-mails threatening the employees to improve their numbers. Employees were even threatened not to call in sick. They said that there will be "corrective actions" for those who call in sick. Nepotism is also a huge issue. Many employees get away with manipulating their numbers, by lying to the customers or skipping cases, but because they are on good terms with management, they get away with it.

      avatar
      TTEC Response
      9mo
      Thank you for taking the time to share your review. We’re glad you recognized the shift structure and salary, and we appreciate your feedback on leadership and the work environment. Input like this is important to us as we continue working to improve the employee experience. If you’d like to share more details, we encourage you to do so at wehearyou.ttec.com. We value your voice and wish you the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
      See reviews by: Helpful|Rating|Date|All
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      TTEC reviewsTTEC Customer Service Agent reviewsTTEC review