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TTEC

Engaged Employer

TTEC reviews

Work is okay and not too stressful. Incentives don’t match the effort required. - Customer Service Representative (CSR) TTEC Employee Review

3.0
Sep 30, 2025
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

• Manageable workload, especially with non-US customers • Good environment to gain experience • Calls are generally easy to handle

Cons

• High pressure to meet sales targets and INPS • Low basic pay and uncompetitive incentives • Motivation can be hard to maintain due to poor rewards

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TTEC Response
9mo
Thank you for sharing your experience and highlighting both the positive aspects and the areas for improvement. We’re glad to hear you found the workload manageable and the environment supportive. We also take note of your comments on incentives and motivation — feedback like yours helps us continue enhancing our rewards and recognition programs. Wishing you success in your future career journey!

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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