Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,281 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 228 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 158 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 521 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 447 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

Employment with TTEC - Customer Service Representative TTEC Employee Review

3.0

Nov 7, 2025

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

TTEC has a great team of individuals, onboarding and training were great, and they do attempt to help advocates find a new line of business if needed.

Cons

Metrics goals are unachievable with the slightest markdown for things an individual would never even consider. I speak Spanish as a second language and all language calls would be routed to us regardless of ability; I once said "Un momento por favor" so I could get the translator on the line and was marked down for using Spanish with an all Spanish-speaker. The client can even change the criteria mid-month and any prior calls to this decision are marked off following the prior correct process. The only month I received "pay for performance" ever in my career there was a training month where the insane metrics did not take place yet. Clients are allowed to complain and treat contractors as expendable and useless. Management is less than stellar, I went through 5 Team Leaders within my first year and at times did not even know who my new TL was.

TTEC Response

8mo

Thank you for sharing your detailed feedback. We appreciate your recognition of our team, onboarding, and training efforts. We also take your concerns seriously regarding metrics, language support, and management transitions. Insights like yours are valuable as we continue to refine processes, provide clearer guidance, and support our employees in delivering the best experience for both our clients and advocates. We wish you continued success in your career journey.

Explore other reviews about TTEC

5.0

Jul 6, 2026

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

TTEC Response

1w

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

2.0

Jul 14, 2026

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

TTEC Response

5d

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.

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Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC

Employment with TTEC - Customer Service Representative TTEC Employee Review

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