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      TTEC

      Engaged Employer

      TTEC reviews

      Great Opportunities! - Communications Associate TTEC Employee Review

      5.0
      Oct 10, 2016
      Communications associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with TeleTech for almost 5 years now and I never thought I would stay this long. I only tried applying since it's the nearest BPO Company from where I live. I started as an agent and was always motivated to go to work because of my team, the incentives I get for being in tier 1 and because I get to have fun at work as well. I have been dancing since I was a kid. I didn’t think that I still can do it after college but TeleTech gave me that opportunity. But the opportunities didn’t stop there. After a year, I became a Quality Assurance Specialist and a year after that I got promoted to Employee Communications. TeleTech being a BPO Company, I didn’t think that I will be able to apply what I studied in college and practice it. Now, I am with a team who brings out the best in me.

      Cons

      Even though the position you want to apply for is in a different location, it’s still a great opportunity because you will get to interact with different kinds of people and expand your knowledge. And since we have 18 sites here in the Philippines, we have options on where we can apply.

      avatar
      TTEC Response
      9y
      Congrats on your 5th year! We're so happy you found the type of work you studied in college and regained your passion of dancing here in TeleTech :) To more years of reaching for amazing! Thank you for sharing your story, it truly warms our hearts.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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