Good place to start your career - Director TTEC Employee Review

3.0
Mar 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of room for growth & options for career paths, dynamic work environment, retirement benefits, opportunity for travel and working with fortune 500 companies, supportive and positive leadership team

Cons

Opportunity in developing a standard on-boarding process for management positions, leadership training for managing virtual relationships. 24x7 Operations, limited support for employees relocating, high attrition, salary & benefits are average.

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TTEC Response
9y
Thanks for the feedback. We're glad you feel that TeleTech is a great place for growth and career advancement. More than ever, management is really focused on retaining and promoting top talent through iAspire. We've taken note of your advice and we'll take a look at our training and processes for leadership management. Thank you again for the review. We wish you the best in your future endeavors.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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