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TTEC

Engaged Employer

TTEC reviews

One of the worst jobs I've ever had - CSR2 TTEC Employee Review

1.0
Jul 29, 2017
Csr2
Recommend
CEO approval
Business Outlook

Pros

Some schedule flexibility for adult students. Most of the coworkers were nice. If you have the right friends in the company, you can move up pretty quickly and easily, and you don't even need to know how to do your job.

Cons

Several written company policies (no food/eating at desk, no websites not directly related to work, no paper at desk, no phones on the floor) were broadly ignored and only enforced when they wanted to fire someone. Favoritism, cronyism, nepotism were extremely common. If you want to move up, you MUST have the right friends, job performance or qualifications don't matter at all. You will probably work for someone that does not know how to do their job, but it'll be your fault if there are any problems.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
1.0
Jul 26, 2026
Customer service representative iii
Recommend
CEO approval
Business Outlook

Pros

Ample training time, but other than that I couldn’t tell you any positives

Cons

Micromanaging, terrible benefits, never will let you use pto but you barely get any to begin with.

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