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      TTEC

      Engaged Employer

      TTEC reviews

      Working at TeleTech means learning and having fun! - Senior Manager TTEC Employee Review

      5.0
      Aug 31, 2017
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with TeleTech since 2007 while I was in Law School. At first, I thought it would be a temporary job but as experienced the TeleTech way, I decided to stay. I started as an agent while having amazing opportunities not only to learn but also to grow. There are a lot of growth opportunities for so many different areas and profiles. Throughout the years, I have different roles and been happy with each and one of them because they led me where I am today. I now hold a title that is compatible with my studies and I have a chance to apply my knowledge and continue increasing it. The people that work at TeleTech are full with nice vibes, attitude and always willing to do their very best to make a great place for everyone.

      Cons

      As I was thinking of the cons of TeleTech, I rather see the Company is always willing to listen to their employees and work with everyone. TeleTech is a company that looks after their employees and they demand the best of them which is only natural.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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