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TTEC

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TTEC reviews

Allstate Customer Account Representative - WAH Customer Service TTEC Employee Review

1.0
Nov 3, 2017
Wah customer service
Recommend
CEO approval
Business Outlook

Pros

None....absolutely none....I resigned today effective immediately after being shorted 6 hours because of their ongoing system issues......I am penalized because their equipment does not work correctly. I won't work for a company that robs their employees.

Cons

You are demanded to log into the system on your days off and on your own time and review your metrics and check the internal email. This can add up to about an hour a week that we have to spend our time and not be compensated for it.......I think that is against the law and now that I am not paid for time that they were fixing my system I may need to see an employment attorney. I am 60 years old and started babysitting at age 12 and have been employed ever since... BS from U of F and this is the worst job I have ever had in my entire life.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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