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TTEC

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TTEC reviews

Ttec, westlake ohio office - Senior Customer Service Representative TTEC Employee Review

1.0
May 8, 2018
Senior customer service representative
Recommend
CEO approval
Business Outlook

Pros

None., they stopped raises 3years ago, then give you more work, management (higher management) has drove the morale into the ground. I worked there for 3 year on last project, and left in end of March since then 15 agents including senior reps and supervisor have left.

Cons

No raises, 11$hr, benefits are pricey, management ignored process and hired friends into management positions who have never worked a day on our project, and passed over people who have been in there for 6+years and KNOWS what we do. There is no real advancement.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

avatar
TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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